Overview

The Support Portal serves as your central hub for getting help, finding answers, and resolving issues across our IT infrastructure. We’ve also built this portal to serve as a jumping-off point for a future reference guide from other departments.

What You Can Do Here

Get Immediate Help

• Search our extensive knowledge base for immediate solutions to common problems
• Access step-by-step troubleshooting guides and documentation
• View video tutorials and interactive walkthroughs for key systems

Ask For Additional Help

• File a ticket with the support team
• Check the status of your support request.

Knowledgebase

Our knowledge base contains solutions to many common issues and is regularly updated based on user experiences and support tickets.

These are filed by their category.

• Hardware: Physical equipment (computers, printers, phones)
• Software: Application problems, updates, installations
• Services: Cloud-based or SaaS services (Google Workspace, Remix)
• Network: Internet, WiFi, VPN connections
• Access: Logins, permissions, account setup

The Reference section provides links to specific policies in the company Wiki and also serves as a reference page for certain applications